FrothMaster Pro

Where do we ship to?

We currently ship to the continental United States and Canada and Mexico.

How much does shipping cost?

United States: Free shipping within the continental United States.

Canada&Mexico: The shipping fees will be charged based on the product's weight, and it will be calculated and presented during the checkout process.

What carriers do you partner with?

We partner with USPS.

How long does delivery take?

Typically, delivery times range from 2 to 5 business days. However, actual delivery times may vary depending on the processing efficiency of local logistics.

Hong long does it take to process orders?

For items that are currently in stock, we strive to process orders within 24 hours on weekdays and 48 hours on weekends and holidays. It is important to note that certain orders may experience delays due to order processing or other unforeseen circumstances.

When will tracking be available?

Once your order has been processed, we will upload the tracking number to our system. Additionally, you will receive a shipping confirmation email containing your tracking information.

Can I change my shipping address/method?

Once an order has been submitted to our fulfillment agency, we are unable to modify the shipping address or shipping method. In the event that your package cannot be successfully delivered, it will be returned to our warehouse, and a refund will be issued to your account.

Will I be charged for customs duty?

For international orders outside of the United States, please note that we have no control over customs policies in different countries. Consequently, we cannot account for any taxes or import duties imposed. Our product prices do not include VAT or import taxes specific to your country. If you have any further questions regarding declared values or customs fees, please feel free to contact us at info@odiforgo-kap.com.Thank you.

How do I cancel my order?

For in-stock items, orders are sent immediately to our fulfillment warehouse for shipment. Unfortunately, once the order has been shipped, it cannot be cancelled. If you wish to cancel a pre-ordered product, please contact us to request the cancellation.

What is the refund and warranty policy for brand-new products?

● Products purchased directly from Odiforgo website can be returned up to 30 days after receipt from purchase or delivery. Any machine purchased at a retail store or from another website must be returned to the original store or site from which it was purchased.

● Products over 30 days of delivery, the return window will be closed, but we provide a 1-year warranty for all Odiforgo products.

How do I make a return?

If you need to return a product within the 30-day return policy, please contact us with your order number and a detailed reason for the return.

Important note on returns:

● Please make sure that your product is in its original condition and packaging.

● The customer is responsible for the return shipping fee if there is no quality issue with the product.

● To ensure that we receive your return product, please use a traceable shipping method and provide us with the tracking number after you have shipped the return package back.

How can I get a prepaid return shipping label?

If there is no quality issue with the product, the customer is responsible for paying the return shipping fee. However, if there is a quality issue with the product, please contact us first to determine if returning the product is necessary. In such cases, we will provide a prepaid return shipping label.

When will the (refund) credit appear on my credit card?

Once we receive your returned product, the refund credit will be processed and appear on your credit card account within a few business days. The exact timeframe for the credit to be reflected may vary depending on your financial institution's processing time. We appreciate your patience in this process.